xbije Frequently Asked Questions

Creating an xbije account takes less than two minutes. Go to xbije.org, tap Register, enter your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive a one-time SMS verification code — enter it and your account is ready. Full KYC identity verification is required before your first withdrawal but not before your first deposit.

xbije requires a valid government-issued photo ID for KYC. Accepted documents are a Bangladesh National ID Card (NID), passport, or driving licence. You will also need to upload a clear selfie holding your ID next to your face. Documents must be legible and unexpired. KYC protects your account against fraud and is mandatory before any withdrawal can be processed.

On the xbije login page, tap Forgot Password and enter the mobile number linked to your account. We will send a verification code by SMS. Enter the code, set a new password, and you are back in within minutes. If you no longer have access to that mobile number, email [email protected] with your registered details and KYC documents so our team can verify you manually.

No — xbije enforces a strict one-account-per-player policy. Duplicate accounts are detected automatically and result in all associated accounts being closed and balances forfeited. If you are having trouble accessing your existing account, contact support rather than creating a new one. Operating multiple accounts also voids all bonus eligibility under our Terms and Conditions.

Email [email protected] with the subject line Account Closure Request from your registered address. Include your full name, registered mobile number, and reason for closure. Any remaining wallet balance will be returned to your registered payment method before the account is closed. If you are closing for gambling-related reasons, we strongly encourage exploring self-exclusion first — it can be reversed after the chosen period ends.

bKash deposits on xbije are credited instantly in the vast majority of cases — usually within a few seconds of completing the bKash payment. If your deposit has not appeared after five minutes, check your bKash transaction history to confirm the payment went through, then contact xbije support with the bKash transaction ID and we will investigate promptly.

The minimum single deposit on xbije is ৳200. This applies to all supported mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum is also ৳200, though individual bank daily transfer limits will apply. There is no maximum deposit limit set by xbije.

The minimum withdrawal on xbije is ৳500. Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours during normal business hours. Bank transfer withdrawals may take up to one business day. All withdrawals require completed KYC verification and must be sent to the same payment method used for your most recent deposit, in line with anti-money laundering requirements.

xbije charges no platform fees on deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own transaction charges per their published fee schedule. These charges are outside xbije's control. We recommend checking your payment provider's current fee table before transacting. All processing on the xbije side is completely fee-free.

Yes. xbije supports Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), bKash, and Upay as instant deposit options. On the deposit page, select your preferred wallet, enter your wallet number and the amount you wish to deposit, then approve the payment in your wallet app. All mobile wallet deposits are credited to your xbije account instantly with no platform fee charged.

xbije offers pre-match and live in-play betting on BPL, IPL, T20 World Cup, Asia Cup, and Bangladesh Tigers international fixtures. Select a match, choose a market — match winner, top batsman, total sixes, over/under runs — enter your stake in BDT, and confirm. Winnings are settled at the odds shown when your bet was placed and credited to your xbije wallet as soon as the result is confirmed.

If a match is officially abandoned before the minimum overs required for a valid result under ICC or tournament rules, xbije voids all bets on that match and refunds stakes to player wallets in full. Matches reduced by weather but completed under the Duckworth-Lewis-Stern (DLS) method are treated as valid results and bets stand. Specific market rules are displayed on each event page.

Yes. Every slot game on xbije uses certified Random Number Generator (RNG) technology provided by licensed studios including Pragmatic Play, NetEnt, and Microgaming. RNG certification guarantees that each spin outcome is statistically independent and random. xbije never alters game results. Each game's Return to Player (RTP) percentage is set by the provider and visible in the game information panel before you play.

Yes — xbije is fully optimised for mobile and runs directly in your phone browser with no app download required. All games including cricket betting, live casino, slots, and crash games work on Android 8+ and iOS 13+ smartphones. For the best experience use Chrome on Android or Safari on iPhone. xbije automatically adjusts to your screen size and connection speed.

RTP (Return to Player) varies by game title and is set by the game provider, not xbije. Most popular titles on xbije carry an RTP between 94% and 97%. For example, many Pragmatic Play slots publish RTPs of 96% or higher. The specific RTP for each game is shown in the game information panel before you start spinning. Remember that RTP is a statistical long-run average across millions of spins — it does not predict individual session outcomes.

xbije offers a welcome bonus on your first deposit. The current bonus percentage and maximum amount may change with active promotions — always check the Promotions page after logging in for the latest offer. All welcome bonuses at xbije are subject to wagering requirements before bonus-derived winnings can be withdrawn. Read the specific bonus terms before opting in to avoid confusion later.

The wagering requirement (also called rollover) tells you how many times you must wager the bonus amount before any bonus-derived winnings become withdrawable. For example, a 10x wagering requirement on a ৳1,000 bonus means placing ৳10,000 in total qualifying bets before withdrawal is unlocked. Each promotion at xbije displays its own rollover multiplier in the bonus terms — always read these before claiming.

Yes. Most xbije bonuses carry an expiry window — typically 7 to 30 days from the date the bonus is credited — by which you must complete the wagering requirement. If the deadline passes with wagering incomplete, the bonus and any winnings tied to it are forfeited automatically. Your active bonus expiry date and remaining wagering progress are visible in the Bonuses section of your xbije account dashboard.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement is met. If you submit a withdrawal request while a bonus is active and wagering is incomplete, xbije will remove the bonus balance and its associated winnings before releasing your real-money funds. This is standard practice across reputable gaming platforms and is detailed in our full Terms and Conditions.

xbije protects all player data and transactions with 256-bit SSL encryption — the same standard used by major Bangladeshi banks. Account passwords are hashed and never stored in plain text. Player funds are held in accounts segregated from operational funds. Mandatory KYC verification adds another layer of protection against identity fraud and unauthorised account access by third parties.

You must be at least 21 years old to register and play on xbije. This is a strict policy with no exceptions. Age is confirmed during KYC verification. Any account found to belong to a player under 21 will be closed immediately and all funds forfeited. xbije encourages parents and guardians to use device parental controls to prevent underage access to online gaming platforms.

Email [email protected] with the subject Self-Exclusion Request or Deposit Limit Request. For self-exclusion you can choose a fixed period (minimum 6 months) or permanent exclusion — once activated it cannot be reversed during the chosen period even if you request it. For deposit limits, specify the daily or weekly cap you want applied. Any remaining balance is returned before a permanent closure. If gambling is affecting your wellbeing, please seek help — self-exclusion is confidential and our team handles all requests without judgment.